Privacy

Our Policies

Schrader Cellars Membership Policy

Membership on our Mailing List is voluntary. Periodically, Mailing List members will be provided opportunities to purchase wine from Schrader Cellars and its related brands. Information regarding orders placed through Schrader Cellars will be available to customers via the website through their personal account or by calling our business office, following customer verification.

We reserve the right to refund open orders and inactivate accounts for any members engaging in second-hand sales of Schrader wine offerings. Evidence of second-hand sale will be considered a forfeit of Schrader Mailing List membership, subject to immediate order and account cancellation.

Privacy Policy

At Schrader Cellars, we are committed to protecting your privacy. As you know from the Mailing List application, we obtain from you your name, your residential or business address, your company name, the company’s address, a contact telephone number, email address, and your date of birth (to ensure that you are over 21 years old). Any of this information may be updated or changed by you at any time. Simply login to your account, and follow the instructions there.

All order information is encrypted to ensure maximum security. To prevent unauthorized access or disclosure, maintain data accuracy, as well as ensure the appropriate use of your information, Schrader Cellars has the necessary physical and managerial procedures in place to safeguard the information we collect, and does not share any California consumer personal information with third parties for their marketing purposes without your consent, except as described below.

Sharing Your Information

We may share your personal information with third parties (including fulfillment companies and advertising networks) or our affiliates to:

  • Assist us in providing our products and services to you, including by acting on our behalf to fulfill orders, deliver packages, send postal mail and email, remove repetitive information from customer lists, analyze data, provide marketing assistance, process credit card payments, and provide customer assistance; and

  • Compile statistics and reports regarding our audience and the users of our sites, products, and services;

Such third parties have access to your personal information as needed to perform their functions, but they are not allowed to use it for other purposes. When you provide us with personal information we also may use and share your personal information to contact you, including via email, to thank you for providing your request, to conduct satisfaction surveys, or for other administrative, sales and delivery purposes related to your request.

Other Circumstances: your personal information may be transferred to a third party or parties if we are involved in a merger, acquisition, or sale of any or all of our business and/or our assets to a third party, or if we have a good-faith belief that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal process (such as a subpoena), or enforceable government request;

  • Enforce applicable Terms of Service, including investigation of potential violations of such Terms, or to detect, prevent, or otherwise address fraud, security, or technical issues; and

  • Protect against harm to the rights, property, or safety of the company, our users, or the public as required or permitted by law.

California Privacy Rights

California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the companies’ sharing of personal information with third parties for direct marketing purposes.

As we said earlier, except as described herein, Schrader Cellars does not share any California consumer personal information with third parties for their own marketing purposes without your consent. Nevertheless, if any of our California customers wish to request further information about our compliance with this law, or have questions or concerns about our privacy practices, please contact us using the contact information set forth below.

Shipping Policy

Schrader Cellars works within the limits of each state's alcohol shipping laws. While we do our best to ship to as many customers as possible, as of this notification, we are unable to directly ship to the following states: AL*, AR, DE, IN, KY, MS, ND, OK, RI, and UT.

For shipments to these states, customers may choose to engage the services of an alternate shipper. In these cases, customers will work directly with the alternate shipper to coordinate the delivery of the wine and payment for these services.

*Shipments to AL require a complete and accurate ABC form for shipment. Please contact our office for further information.

Will-Call Policy

Schrader Cellars provides an option for “Will-Call” collection at our fulfillment warehouse, by either the customer or their designated alternate shipper. When selecting an alternate shipper, the customer must have an established account with the alternate shipper at the time the order is placed. Will-Call orders will incur a $10 charge per order to be charged at the time the order is placed. Will-Call orders must be collected from the warehouse within 180 days, otherwise the order will be automatically cancelled and the monies paid will be refunded to the customer.

Return Policy

At Schrader Cellars, we take great pride in crafting the finest quality wines for your enjoyment. As your satisfaction is our primary goal, please inspect all packages as soon as they arrive. Should any bottle(s) arrive broken, please contact us via email at orders@schradercellars.com or by phone at 707 942 1540 within 48 hours of receiving your package(s) to file a claim. In most cases, we will arrange to have the wine picked up. Whenever possible, please keep the original package and its contents exactly as you found them. Understand that if the broken product cannot be retrieved or if we cannot obtain sufficient photographic evidence, we will not be able to process a claim for the loss.

All of our wines are stored in a temperature-controlled environment and are in excellent condition upon leaving the fulfillment center. Any return request due to a defect in the product will be addressed on a case-by-case basis. Wine should not be returned without prior approval from Schrader Cellars. If you have an issue other than breakage, please be sure to keep the bottle, its unconsumed contents and the cork so that we may address your concern. All concerns of this nature should be addressed to our offices via email at orders@schradercellars.com or by phone at 707 942 1540.

We, along with our fulfillment company, do our very best to monitor the weather and will delay shipments, whenever possible, if temperature extremes are forecasted. However, we cannot assume liability for wines that are overheated or frozen if weather changes should occur during transit.

Refused and Undeliverable Shipments

If an order is refused by the customer or returned by the shipping company as unable to deliver, cancellation fees, return shipping fees, and any reshipment fees will apply.

Customer Service

We at Schrader Cellars, do our personal best to provide you with the highest level of service for questions about our wines and your orders. We are available to assist you Monday through Friday from 9AM to 5PM via our business office phone 707 942 1540 or via email at info@schradercellars.com.